ITIL® Foundation Certification (2011 Lifecycle Edition)
About this course
In this course, students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
1 - INTRODUCTION TO ITIL
The Service Lifecycle
2 - SERVICE STRATEGY
Basic Concepts of the Service Strategy Phase
The Financial Management Process
The Service Portfolio Management Process
The Demand Management Process
The Business Relationship Management Process
3 - SERVICE DESIGN
Basic Concepts of Service Design
The Service Level Management Process
The Service Catalog Management Process
The Availability Management Process
The Capacity Management Process
The Information Security Management Process
IT Service Continuity Management
The Supplier Management Process
4 - SERVICE TRANSITION
Basic Concepts of Service Transition
The Change Management Process
The SACM Process
The Release and Deployment Management Process
The Knowledge Management Process
5 - SERVICE OPERATION
Basic Concepts of Service Operation
The Event Management Process
The Incident Management Process
The Problem Management Process
The Request Fulfillment Process
The Access Management Process
6 - SERVICE OPERATION FUNCTIONS
The Service Desk Function
The Technical Management Function
The IT Operations Management Function
The Application Management Function
7 - CONTINUAL SERVICE IMPROVEMENT
Purpose, Objectives, and Scope of CSI
In this course, you will describe the basic fundamental concepts of ITIL®, and identify the phases
of the IT Service Management Lifecycle. You will do so by examining the components of the lifecycle as they are presented in the
ITIL Foundation Syllabus, beginning with the initiation of services in Service Strategy (SS), and concluding with an
analysis of existing services in the Continual Service Improvement (CSI) state. You will:
•Describe the history and basic concepts of ITIL.
•Describe Service Strategy in the IT Service Lifecycle.
•Describe Service Design in the IT Service Lifecycle.
•Describe Service Transition in the IT Service Lifecycle.
•Describe Service Operation in the IT Service Lifecycle.
•Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle.
•Describe Continual Service Improvement in the IT Service Lifecycle.
Key Highlights and USPs Enumerates Why to Choose Us.
• Committed professionals with global experience
• Pan India reach, strong in Northern Region of India and expanding
• Strong Eco-System with industry connect and linkages with all stake holders
• Collaborative Model to offer the best solutions
• Value based organization with high integrity and transparency
• All our Competence Offering are world wide based
• Practical, field exposure and on-the-Job-Training
• Innovative solution offerings for Corporate Training.
Why Choose Leelajay Technologies?
Certified & Industry Experts Trainers
Multiple Training Delivery Models
Assessments and Mock Tests
Advance Analytical Reports
Contact our Relationship Managers for Corporate Packages requirements.