Leelajay Technologies

Cisco® Implementing Cisco® Collaboration Devices v1.0 (CICD)

About this course

The course is used in the following curricula, certifications, specializations, and learning maps: CCNA Collaboration

Target Audience

The primary target audiences for the course are:
• Network administrators and network engineers
• CCNA Collaboration candidates

1 - CISCO UNIFIED COMMUNICATIONS SOLUTIONS
Understanding the Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions
2 - ADMINISTRATOR AND END-USER INTERFACES
Understanding Administrator Interfaces
Understanding End-User Interfaces
Lab: Explore Administrator Interfaces
Lab: Explore End-User Interfaces
3 - CALL FLOWS IN CISCO CALL CONTROL PLATFORMS
Understanding Call Flows and Call Legs
Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
Lab: Explore Call Flows in Cisco Unified Communications Manager
Lab: Explore Call Flows in Cisco Unified Communications Manager Express
4 - ENDPOINT AND END-USER ADMINISTRATION
Understanding End-User Characteristics and Configuration Requirements
Understanding End-User Implementation Options
Understanding Endpoint Characteristics and Configuration Requirements
Understanding Endpoint Implementation Options
Lab: Implement End Users
Lab: Implement Endpoints
5 - END USER TELEPHONY AND MOBILITY FEATURES
Understanding Telephony Features
Enabling Telephony Features
Understanding Mobility Features
Enabling Mobility Features
Lab: Enable Telephony Features
Lab: Enable Mobility Features
6 - CISCO UNITY CONNECTION AND CISCO UNIFIED COMMUNICATIONS MANAGER IM AND PRESENCE SERVICE
Understanding Cisco Unity Connection
Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Understanding End User and Voice Mailbox Implementation Options
Understanding Cisco Unified Communications Manager IM and Presence Service
Enabling Cisco Unified Communications Manager IM and Presence Service
Lab: Implement End Users and Voice Mailboxes
Lab: Enable Cisco Unified Communications Manager IM and Presence Service
7 - CISCO UNIFIED COMMUNICATIONS SOLUTIONS MAINTENANCE
Providing End-User Support
Understanding Cisco Unified Communications Manager Reports
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Monitoring Voicemail in Cisco Unity Connection
Understanding the Disaster Recovery System
Lab: Provide End-User Support
Lab: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab: Monitor the System with Cisco Unified RTMT
Lab (Optional): (Optional) Back Up Cisco Unified Communications Manager

COURSE OBJECTIVES

Upon completing this course, students will be able to meet these objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity
Connection, and Cisco Unified Communications Manager IM and Presence Service
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Describe the technology features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
- Describe how to maintain a Cisco Unified Communications solution

Key Highlights and USPs Enumerates Why to Choose Us.

•  Committed professionals with global experience
•  Pan India reach, strong in Northern Region of India and expanding
•  Strong Eco-System with industry connect and linkages with all stake holders
•  Collaborative Model to offer the best solutions
•   Value based organization with high integrity and transparency
•   All our Competence Offering are world wide based
•  Practical, field exposure and on-the-Job-Training
•   Innovative solution offerings for Corporate Training.