ITIL® Intermediate Capabilities - Planning Protection & Optimization
About this course
ITIL Service Capability Modules focus on a deep level of understanding of ITIL processes
and roles, how they are implemented and how they interact. The modular approach of the Intermediate Level modules allows candidates to
develop an ITIL specialism. The Planning, Protection & Optimisation module will help you to gain the technical level of knowledge and
skills required for detailed execution and implementation of specific ITIL processes. The ITIL Intermediate certificate in Planning,
Protection & Optimisation (PPO) is a course that can be run over four or five days (depending upon the requirements of the training group).
Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Planning, Protection & Optimisation processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.
Delegates attending this course must have successfully achieved the ITIL:
2011 Service Management Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course.
Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in
IT Service Management.
The Planning, Protection & Optimisation Qualification would suit candidates working in the following IT professions or areas:
General IT Management
IT Operations Manager
Network Control and Operation
Business Continuity Manager
Service Portfolio Manager
Supplier Relationship Manager
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations,
personal goals or objectives.
Delegates may take as few or as many Intermediate
1 - SERVICE MANAGEMENT AS A PRACTICE AND HOW IT CREATES BUSINESS VALUE
2 - IN-DEPTH REVIEW OF THE KEY PROCESSES, AND THEIR ASSOCIATED ACTIVITIES AND FUNCTIONS
3 - CAPACITY MANAGEMENT
Ensuring cost justifiable IT capacity always exists and is matched to the needs of the business
4 - AVAILABILITY MANAGEMENT
Ensuring the level of service availability is matched to, or exceeds, the needs of the business
5 - IT SERVICE CONTINUITY MANAGEMENT
Supporting the overall Business Continuity Management process, ensuring that required
IT technical and service facilities can be resumed within agreed timescales
6 - DEMAND MANAGEMENT
Identifying patterns of business activity to enable the appropriate strategy to be implemented
7 - HOW THE RISK MANAGEMENT PROCESSES WORKS IN THE CONTEXT OF THESE PROCESSES
The purpose of the ITIL Intermediate certificate in Planning, Protection & Optimisation is to certify that
the delegate has gained a thorough and detailed knowledge of the PPO processes, the structure and advanced
concepts, and has comprehended the essential principles of ITIL based PPO practices for Service Management.
When the delegate has completed this course, they should be confident in their ability to approach core
PPO activities, such as:
Building a tactical Availability and Capacity plan to support IT Strategy and
Service Portfolio investment and implementation decisions
Move IT Service Continuity from a sporadic project to an embedded process approach
Integrate Information Security Management into the full Service Lifecycle
Move Risk Management from a reactive audit perspective to a proactive strategic planning process
Use technical capacity and availability data for Service and System planning and reporting
Key Highlights and USPs Enumerates Why to Choose Us.
• Committed professionals with global experience
• Pan India reach, strong in Northern Region of India and expanding
• Strong Eco-System with industry connect and linkages with all stake holders
• Collaborative Model to offer the best solutions
• Value based organization with high integrity and transparency
• All our Competence Offering are world wide based
• Practical, field exposure and on-the-Job-Training
• Innovative solution offerings for Corporate Training.
Why Choose Leelajay Technologies?
Certified & Industry Experts Trainers
Multiple Training Delivery Models
Assessments and Mock Tests
Advance Analytical Reports
Contact our Relationship Managers for Corporate Packages requirements.