ITIL® 4 Foundation
About this course
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. New Horizons is committed to your success beyond the classroom. Your enrollment in this class includes free access to an ITIL 4 Foundation Certification Examination voucher to be redeemed when you are ready to take the challenging examination. Also included is free access to the official AXELOS ITIL Foundation Guidance e-book to both help you reinforce what you learned in class as you prepare to take the certification examination, and as a reference guide for you and your organization as you begin your ITIL 4 adoption.
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
1 - ITIL 4 OVERVIEW
The Service Value System
Four Dimensions of Service Management
2 - KEY CONCEPTS OF ITIL
What is Service Management?
3 - THE FOUR DIMENSIONS OF SERVICE MANAGEMENT
A Holistic Approach to Value Delivery
Organizations and People
Partners and Suppliers
Value Streams and Processes
4 - THE ITIL SERVICE VALUE SYSTEM (SVS)
Service Value Chain
5 - THE ITIL GUIDING PRINCIPLES
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
6 - GOVERNANCE
The Role of Governance in the SVS
7 - THE SERVICE VALUE CHAIN
Design and Transition
Obtain and Build
Deliver and Support
8 - CONTINUAL IMPROVEMENT
The Model, the Value Chain, and Practice
Continual Improvement Model
Continual Improvement and the Guiding Principles
Theory of Constraints
9 - KEY ITIL PRACTICES
Introduction to ITIL Practices
Service Level Management
Service Request Management
10 - OTHER ITIL PRACTICES
General Management Practices
Service Management Practices
Technical Management Practices
By completion of this course, you will have a deep understanding of the 7 Guiding Principles,
4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service
Chain that incorporate the core of ITIL® version 4.
Key Highlights and USPs Enumerates Why to Choose Us.
• Committed professionals with global experience
• Pan India reach, strong in Northern Region of India and expanding
• Strong Eco-System with industry connect and linkages with all stake holders
• Collaborative Model to offer the best solutions
• Value based organization with high integrity and transparency
• All our Competence Offering are world wide based
• Practical, field exposure and on-the-Job-Training
• Innovative solution offerings for Corporate Training.
Why Choose Leelajay Technologies?
Certified & Industry Experts Trainers
Multiple Training Delivery Models
Assessments and Mock Tests
Advance Analytical Reports
Contact our Relationship Managers for Corporate Packages requirements.